Privacy Policy

This Policy applies to personal information we process in connection with the Service. It does not apply to third-party sites or services that we do not control, even if linked from the Service.

We may collect the following categories of information, depending on how you use the Service:

• Account and profile data: such as name, email address, phone number, username, password (stored in hashed form), date of birth or age confirmation, profile details, photos, audio, and other content you choose to provide.
• Usage and device data: such as IP address, device type, operating system, app version, pages or screens viewed, features used, and approximate location derived from IP or device settings where permitted.
• Communications: messages you send to us or other users through the Service, and metadata associated with those messages.
• Support and feedback: information you provide when you contact support or respond to surveys.

We may also receive limited information from third parties (for example, authentication providers or analytics partners) in accordance with their policies and your settings.

We use personal information to:

• Provide, maintain, and improve the Service;
• Create and manage your account and authenticate you;
• Personalize content and features, including recommendations where offered;
• Communicate with you about updates, security, and support;
• Detect, prevent, and address fraud, abuse, and technical issues;
• Comply with legal obligations and enforce our Terms;
• Conduct analytics and research in aggregated or de-identified form where appropriate.

If laws such as the GDPR apply, we rely on one or more of the following bases: performance of a contract, legitimate interests (balanced against your rights), consent where required, and legal obligation. Where we ask for consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

We may share personal information:

• Service providers: vendors who assist with hosting, analytics, customer support, email delivery, security, and similar functions, subject to contractual confidentiality and security obligations.
• Other users: information you choose to make visible on your profile or in shared features of the Service.
• Legal and safety: when we believe disclosure is required by law, legal process, or to protect the rights, safety, or property of By Chance, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards and notice where required.

We do not sell your personal information as a traditional "data broker" sale.

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and context; when data is no longer needed, we delete or de-identify it in accordance with our internal procedures.

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or export your personal information; object to or restrict certain processing; and lodge a complaint with a supervisory authority. You may update some information in your account settings. To exercise other rights, contact us as described below. We will respond in accordance with applicable law.

The Service is not directed to children under the age required in your jurisdiction to consent to processing without parental authorization. We do not knowingly collect personal information from such children. If you believe we have, please contact us and we will take appropriate steps to delete the information.

We may process and store information in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers. Details can be provided upon request where applicable law requires.

We and our partners may use cookies, local storage, pixels, and similar technologies for authentication, preferences, analytics, and security. You can control some cookies through your browser settings; disabling certain cookies may affect Service functionality.

The Service may contain links or integrations with third parties. Their collection and use of information is governed by their privacy policies, not this Policy.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Where required, we will provide additional notice (for example, by email or in-app message). Continued use of the Service after changes become effective constitutes acceptance of the updated Policy where permitted by law.

For privacy-related requests or questions, please use our Contact page or the contact details we publish on the Service. Replace this section with your designated privacy contact or Data Protection Officer if applicable.